Offers & Discounts Policy

This policy explains how Woolique Crafts Studio discounts, automatic offers, vouchers and promotional rewards work.

Automatic Order Offers

• New customers: AUD $10 off eligible product orders over AUD $89. This offer is applied automatically at checkout when the customer and order are eligible.
• Returning customers: save AUD $10 on orders over AUD $99 or AUD $20 on orders over AUD $149. Only one returning customer offer can apply per order.
• Automatic offers apply to eligible product subtotal only and do not apply to shipping, taxes, gift cards, previous purchases or orders that have already been placed.

Discount Combination

Only one discount, voucher or promotional offer can be used per order unless Woolique Crafts Studio clearly states otherwise.

Review reward vouchers cannot be combined with WELCOME10, returning customer offers, automatic discounts, sale promotions or other voucher codes.

Review Reward Vouchers

Review reward vouchers are for genuine product reviews only. Reviews do not need to be positive to qualify.

• Text product review: AUD $5 voucher for orders over AUD $69.
• Photo product review: AUD $10 voucher for orders over AUD $89.
• Video review or finished project video: AUD $20 voucher for orders over AUD $129.

Review reward vouchers apply to product subtotal only and do not apply to shipping. Review reward vouchers cannot be combined with any other discount code, automatic offer, sale promotion or voucher.

Free Standard Shipping

Free AU Standard Shipping over AUD $69 may still apply where the order qualifies at checkout. Express shipping is excluded from free shipping offers and remains a flat rate of AUD $14.95.

Minimum Spend

Minimum spend requirements are calculated based on the eligible product subtotal. Shipping fees, gift cards, taxes and duties do not count toward minimum spend requirements.

Voucher Expiry

Review reward vouchers are valid for 30 days unless a different expiry date is clearly stated. Expired vouchers will not be reissued unless required by law.

Returns and Cancellations

If an order using a discount, voucher or promotional offer is returned or cancelled, the discount or voucher value is not refunded as cash and may not be reissued unless required by law. This policy does not limit any rights customers may have under Australian Consumer Law.