Frequently Asked Questions

Frequently Asked Questions

Answers about Woolique crochet kits, yarn storage bags, shipping, returns, tutorials and customer support.

Shipping and Delivery

Do you offer free shipping in Australia?

Free AU Standard Shipping is available on eligible orders over $69. Orders under $69 ship for a flat rate of $8.95.

Is Express Shipping available?

Yes. Express Shipping is available at checkout for a flat rate of $14.95 within Australia. It is a paid upgrade and is not included in the free standard shipping offer.

How long does dispatch take?

Most orders are packed and dispatched within 1-3 business days. During busy periods, new product launches, or public holidays, dispatch may take a little longer.

Will I receive tracking?

Once your order has been dispatched, tracking details will be sent by email where tracking is available.

Returns

What is your return window?

We offer 14-day returns for eligible items from the date of delivery.

What condition must returned items be in?

Items must be unused, complete and in their original packaging. DIY kits must be unused and complete with all included materials, tools, packaging and instructions.

Who pays return shipping?

Customers pay return shipping for change-of-mind returns. Faulty items are handled in line with Australian Consumer Law.

What if my item is faulty or incorrect?

Faulty items are covered under Australian Consumer Law. Please contact us with your order number and clear photos so we can assess the item and provide the appropriate remedy.

Crochet Kits

Are your crochet kits beginner friendly?

Many Woolique crochet kits are beginner friendly, while others are better for intermediate makers. Please check the skill level on each product page.

Do all crochet kits include video tutorials?

Many of our crochet kits include video tutorials. If a kit includes video tutorials, this will be stated on the product page.

What is included in a crochet kit?

Kit contents vary by product. Please check the What's Included section on the product page before ordering.

Yarn Storage Bags

Do yarn storage bags include yarn, hooks, needles or accessories?

No. Unless clearly stated on the product page, yarn storage bags include the storage bag only. Yarn, crochet hooks, knitting needles and accessories shown in images are for display purposes only.

What can I store in a yarn storage bag?

You can organise yarn skeins, crochet hooks, knitting needles, stitch markers, small tools and unfinished projects.

Orders and Support

Can I change or cancel an order?

Please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

How can I contact Woolique Crafts Studio?

Email contact@wooliquecrafts.com.au or visit our Contact Us page.

Need More Help?

Email contact@wooliquecrafts.com.au. You can also review our Shipping Policy and Returns Policy.